Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this policy carefully to understand our practices regarding your personal data.

We may collect the following personal information:

Personal Information:

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  Full name and contact details
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  Email address and phone number
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  Delivery addresses (pickup and drop-off locations)
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  Payment information and billing details

Location Data:

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  Delivery addresses and location information you provide
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  General geographic area information for delivery zones

Technical Information:

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  Device information (type, operating system, browser)
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  IP addresses and connection details
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  App usage analytics and performance data

We use your information for the following purposes:

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  Service Delivery: Processing and managing delivery orders, coordinating pickups and deliveries
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  Account Management: Creating and maintaining user accounts, authenticating users
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  Communication: Sending delivery notifications and updates, providing customer support
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  Business Operations: Analyzing usage patterns, maintaining security and preventing fraud

We may share your information in the following circumstances:

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  Service Providers: Delivery drivers, payment processors, technology service providers
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  Legal Requirements: Compliance with applicable laws and regulations, response to legal process
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  Business Partners: Merchant partners and retailers (with your consent)

We implement comprehensive security measures to protect your information:

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  Encryption of data in transit and at rest
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  Secure servers and data centers
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  Regular security audits and updates
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  Access controls and authentication systems

You have the following rights regarding your personal information:

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  Request access to your personal data
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  Correct inaccurate information
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  Request deletion of your account and data
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  Opt-out of marketing communications
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  Data portability (receive your data in a portable format)

We use cookies and similar technologies to:

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  Maintain user sessions and authentication
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  Understand how users interact with our service
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  Deliver personalized advertisements (with consent)

You can manage cookie preferences through your browser settings.

We retain your information for the following periods:

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  Active accounts: Throughout the duration of your account
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  Inactive accounts: Up to 3 years after last activity
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  Transaction records: 7 years for tax and legal compliance

Our service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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  Email: info@dhmpost.com
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  Phone: +964 750 340 0600
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  Address: Erbil, Iraq, 40m, Sofimall

We comply with applicable data protection regulations, including:

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  General Data Protection Regulation (GDPR)
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  California Consumer Privacy Act (CCPA)
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  Local data protection laws in our operating jurisdictions